It has gone quiet
Nearly always the battery or autostart setting. Step 5 of the install guide covers it for each make of phone.
Support
Questions, and where to get help.
Most problems are one of two things: the battery manager shutting the app down, or a bank notification that never arrived on the phone in the first place.
Worried about what it reads
Every permission, what is filtered out, and what never leaves the phone.
Not sure it will work with your bank
Only BML has been properly tested. The features page says plainly which apps are watched and which are proven.
Questions
Answers to the usual ones.
Does it connect to my bank account?
No. It reads the notifications your banking app already shows on the phone. It has no password, no account access, and cannot move money.
Can it read my other notifications?
Android grants notification access as one permission, but the app filters on the app name before reading anything: only the banking apps you tick are examined. Nothing from messaging, email or social apps is read.
Why isn't it on the Play Store?
It was built for one shop's own counter and is distributed directly. Google puts apps that read notifications through a review process aimed at commercial launches, which this is not.
Android says the app is unsafe. Is it?
That warning appears for any app installed outside the Play Store — it means Google has not reviewed it, not that anything is wrong with it. The build is signed with its own certificate, and every update is checked against a published fingerprint before it installs. The install guide walks through the warning step by step.
Does it work if the phone is on silent?
Yes, if you switch on the alarm channel — alerts then play like an alarm rather than a notification. Quiet hours are the intended way to get peace overnight.
What happens if the internet drops?
Alerts still fire. The notification comes from the phone, not from the network. Telegram messages queue up and are sent when the connection returns.
Do I have to use Telegram?
No, it is optional. Without it, nothing about your payments leaves the phone at all.
How do I get updates?
The app checks for itself, downloads the new version in the background, and tells you when it is ready. Installing takes one tap — Android always asks before replacing an app.
It was working, and now it has gone quiet.
Almost always the battery manager has shut it down. Go back through the battery-optimisation and autostart step in the install guide. The capture health screen in the app will tell you whether it is still listening, and it can warn you — on the phone and by Telegram — if the listener drops or a long quiet spell passes.
A payment arrived but was not announced.
First check whether the bank's own notification appeared on that phone; if it did not, there was nothing to hear. If it did, check that the banking app is ticked in LaariAlert. The capture log records every notification seen from a watched app, understood or not, which is the place to look when a bank changes its wording.
It did not say who sent the money.
For transfers from another bank (Favara), BML's own notification does not include the sender's name — it says only that the money came from another bank. The amount, time and receiving account are correct; the name is not available to show.
Can it speak Dhivehi?
No. The spoken alerts are English only, because there is no usable Dhivehi text-to-speech to build them from.
Will it work on an iPhone or a tablet?
No. Android phones only, version 9.0 or newer.
What happens to my history if I reset the phone?
It is lost. Payments are stored on that phone only and are deliberately left out of Android's backup. If you need records off the phone, export them to CSV through the share sheet, or switch on Telegram forwarding.
Getting in touch
If the answer is not here.
Contact — to be confirmed
A support address is not published yet. This block is a placeholder: no email address, phone number or Telegram handle appears anywhere on this site until a real one replaces it.
If you already deal with the person who runs LaariAlert, ask them directly.
When you do get in touch, it helps to say which phone you are using, which bank, and whether the bank's own notification appeared on the phone.